Privacy Policy

Last updated: February 2026

Who We Are

Blooming Haus is a luxury florist based in London. Our website address is https://bloominghaus.com. When we refer to “we”, “us”, or “our” in this policy, we mean Blooming Haus Ltd.

If you have any questions about this policy or how we handle your data, please contact us at contact@bloominghaus.com or call 0203 389 9609.

What Information We Collect

Information you provide directly

When you interact with us through our website, you may provide personal information including:

Your name and email address when you subscribe to our newsletter
Your name, email address, phone number, and event details when you submit an enquiry through our contact, weddings, events, or contracts forms
Any additional information you choose to include in your message

Information collected automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

Your IP address and approximate location
Browser type, device type, and operating system
Pages visited, time spent on pages, and navigation paths
Referring website or source

This information is collected through the following services:

Google Analytics and Google Tag Manager — to understand how visitors use our website and measure the effectiveness of our content
Meta (Facebook) Pixel — to measure the effectiveness of our advertising on Meta platforms and to serve relevant advertisements
Microsoft Clarity — to understand how visitors interact with our website through session recordings and heatmaps
BunnyCDN — to deliver website assets (images, fonts, scripts) quickly and reliably from servers closer to you

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide the services you have requested
To send you our newsletter if you have subscribed (you can unsubscribe at any time)
To understand how our website is used so we can improve it
To measure the effectiveness of our marketing
To maintain the security and performance of our website

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

Consent — for sending marketing emails and newsletters, and for setting non-essential cookies
Legitimate interests — for analysing website usage to improve our services, and for maintaining website security
Contractual necessity — for processing enquiries related to services you have requested

Cookies

We use cookies to ensure our website functions correctly and to understand how visitors use it. When you first visit our website, you can choose which cookies to accept.

Essential cookies are necessary for the website to function and cannot be switched off. They include cookies set by our content management system and caching service (LiteSpeed Cache).

Analytics cookies help us understand how visitors use our website. These are set by Google Analytics and Microsoft Clarity. No personally identifiable information is shared with these services beyond what is described above.

Marketing cookies are used by Meta (Facebook) to measure advertising effectiveness and deliver relevant advertisements to you on their platforms.

You can change your cookie preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of our website.

Who We Share Your Data With

We do not sell your personal information to third parties. We share data only with the following types of service providers who process data on our behalf:

Google (Analytics, Tag Manager) — analytics and website performance
Meta (Facebook) — advertising measurement
Microsoft (Clarity) — website interaction analysis
BunnyCDN — content delivery
Our email marketing provider — for newsletter delivery

These providers act as data processors and are contractually required to handle your data securely and only for the purposes we specify.

We may also disclose your information if required to do so by law or in response to a valid legal request.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry form submissions — retained for up to 24 months after your last interaction with us, unless we enter into an ongoing business relationship
Newsletter subscriber data — retained for as long as you remain subscribed. You can unsubscribe at any time using the link in any of our emails
Analytics data — retained in accordance with the default retention periods set by each analytics provider (typically 14–26 months)

When data is no longer needed, it is securely deleted or anonymised.

International Data Transfers

Some of the third-party services listed above may transfer your data outside of the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

Your Rights

Under UK data protection law, you have the following rights:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate or incomplete data
Erasure — ask us to delete your personal data where there is no compelling reason for us to continue processing it
Restriction — ask us to restrict the processing of your data in certain circumstances
Portability — request that we transfer your data to another organisation or directly to you, in a structured, commonly used format
Objection — object to our processing of your data where we are relying on legitimate interests
Withdraw consent — where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact us at contact@bloominghaus.com. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

Links to Other Websites

Our website may contain links to websites operated by third parties. We have no control over and accept no responsibility for the privacy practices of those websites. We encourage you to review the privacy policy of every website you visit.

Children’s Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through a notice on our website. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Customer Service Policy

Our Commitment

At Blooming Haus, we are committed to providing exceptional service. We treat all clients with respect, courtesy, and professionalism, and we aim to resolve any issues promptly and fairly.

Response Times

We aim to respond to all enquiries within 48 hours of receipt by email or phone.

Feedback and Complaints

We welcome your feedback and view complaints as an opportunity to improve. If you are not satisfied with any aspect of our service, please contact us at contact@bloominghaus.com or call 0203 389 9609. We will acknowledge your complaint promptly and work to resolve it in a fair and timely manner.

Accessibility

We are committed to making our services accessible to everyone and will make reasonable adjustments to assist individuals with disabilities.

Contact

For any questions about our services, please contact us at contact@bloominghaus.com or call 0203 389 9609.