Shipping and Returns Policy

1. About This Policy

This policy sets out how Blooming Haus Ltd handles delivery, cancellations, returns, and refunds. It should be read alongside our Terms and Conditions.

We are Blooming Haus Ltd, registered in England and Wales under company number 08928342. Our registered address is Arch 707–709, Havelock Terrace, London, SW8 4AR. You can contact us by email at contact@bloominghaus.com.

2. Delivery

London Deliveries

2.1. All local London deliveries are made by our own team using cargo bikes, cars or vans. Deliveries are normally scheduled for after 4–5pm, though we can accommodate other time slots on request.

2.2. Perishable goods, including fresh flowers, bouquets, and planted arrangements, require a minimum of 24 hours’ notice. This allows us to source fresh stems, condition them in our studio, and prepare your order.

2.3. If no one is available at the delivery address, we will leave your order with a concierge, at reception, with a neighbour, or in a safe place. We will notify the sender if this occurs.

National Deliveries

2.4. Deliveries outside London are carried out by third-party couriers such as DHL, UPS, DPD, or other reputable carriers.

2.5. In special circumstances, larger national orders may be fulfilled by one of our trusted local suppliers who will hand-deliver your order.

All Deliveries

2.6. Goods are normally delivered within 24–48 hours of placing your order, depending on the delivery option selected at checkout.

2.7. Deliveries are made to the address provided in your order. Please ensure someone is available to accept the delivery.

2.8. If we are unable to deliver within two working days of your order, we will contact you by email to arrange an alternative delivery date.

2.9. We may deliver goods in instalments if not all items are available at the same time. We will inform you if this is the case.

2.10. Goods are sent at our risk until delivered. Once signed for by you or another person at the delivery address — or, in the case of perishable goods, left in a safe place as described in section 2.3 — risk passes to you.

2.11. When your goods arrive, please check their condition immediately. If your order has been damaged in transit, please refuse the delivery and contact us straight away so we can arrange a replacement.

2.12. If a delivery time or date has been agreed, we will do our best to meet it. However, delivery times are estimates and are not guaranteed. We are not liable for any expense or inconvenience caused by delayed delivery.

Non-Perishable Goods

2.13. Non-perishable goods, including vases, candles, and accessories, are dispatched by courier. We will send you an email when your order has been dispatched.

2.14. Some larger or heavier items may require longer delivery times. Where this applies, an estimated delivery date will be provided at checkout.

Collection

2.15. You are welcome to collect goods from our studio, provided you arrange this in advance and payment has been received.

2.16. If you collect goods from our premises, they are at your risk from the moment you take possession. We are unable to assist with loading heavy items. You are responsible for any damage that occurs after collection.

3. Your Right to Cancel

This section applies if you are purchasing as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3.1. If you have ordered goods but have not yet received them, you may cancel your order without giving a reason at any time within 14 days of placing the order. We will issue a full refund.

3.2. If you have received your goods, you may cancel within 14 days of the date you received them. You must notify us that you wish to cancel, and return the goods to us within that same 14-day period.

3.3. Refunds for returned goods are subject to the following conditions:

• The goods must be in their original condition, unused, and with all labels and packaging intact, in a condition that allows us to resell them at full price.
• You must follow our returns procedure as set out in section 5 below.

3.4. You are responsible for the cost of returning goods to us.

3.5. Refunds will be processed within 14 days of receiving the returned goods.

Exceptions to the Right to Cancel

3.6. The right to cancel does not apply to:

• Perishable goods, including fresh flowers, bouquets, flower arrangements, planted arrangements, and edible goods. This is the most common exception for our products.
• Sealed goods relating to health or hygiene that have been unsealed after delivery.
• Goods that have been mixed with other items and cannot easily be separated.

4. Defective Goods

4.1. Please inspect your order as soon as you receive it.

• For perishable goods, any defects or problems must be reported within 24 hours of delivery.
• For non-perishable goods, any defects or problems must be reported within 30 days of delivery.

4.2. If you do not report a defect within the timeframes above, we will assume you have accepted the goods.

4.3. If goods are found to be defective, we will at our discretion either:

• Repair or replace the goods, or
• Issue a full refund, including the cost of returning the defective goods to us.

4.4. Your statutory rights under the Consumer Rights Act 2015 are not affected by anything in this policy.

5. How to Return Goods

5.1. Before returning any goods, please contact us by email at contact@bloominghaus.com. Let us know what you ordered, when you received it, and the reason for the return. We will issue a returns note.

5.2. Please do not return goods without first obtaining a returns note, as this may delay your refund.

5.3. Returned goods should be:

• In their original condition and packaging, as far as possible.
• Securely wrapped for transit.
• Accompanied by our delivery slip and returns note.

5.4. Goods must be returned to us within 14 days of notifying us of your intention to return them.

5.5. Unless the goods are defective, you are responsible for the cost of return postage.

6. Business Customers

If you are purchasing from us in a business capacity (not as a consumer), the following applies:

6.1. We do not accept returns unless there was a defect in the goods at the time of purchase or we have agreed in writing that you may return them.

6.2. Non-perishable goods must be returned within 14 days of the defect being discovered, in their original condition and packaging as far as possible, at your risk and cost.

6.3. You must contact us by email at contact@bloominghaus.com before returning goods, providing full details of the defect and when it was first noticed. We will issue a returns note.

6.4. If we agree the goods are defective, we will refund the cost of return postage and either repair or replace the goods at our discretion.

7. International Orders

7.1. If you are ordering from outside the United Kingdom, you are responsible for ensuring the goods can be lawfully imported into your country and for the payment of any import duties, taxes, or other charges.

7.2. We have no responsibility for the customs regulations or tax requirements of countries outside the UK.

8. How to Cancel Your Order

To cancel an order, contact us by email at contact@bloominghaus.com or by post at the address above. You may use your own words or the model cancellation form below.

Model Cancellation Form

To: Blooming Haus Ltd, Arch 707–709, Havelock Terrace, London, SW8 4AR / contact@bloominghaus.com

I/We hereby give notice that I/we cancel my/our order for the following goods:

• Product(s): ___
• Ordered on: ___
• Received on: ___
• Name: ___
• Address: ___
• Signature (if sent by post): ___
• Date: ___

9. Contact Us

If you have any questions about deliveries, returns, or refunds, please contact us:

• Email: contact@bloominghaus.com
• Address: Blooming Haus Ltd, Arch 707–709, Havelock Terrace, London, SW8 4AR

This policy was last updated in February 2026.