Terms and Conditions

1. About Us

These terms and conditions govern your use of the Blooming Haus website (bloominghaus.com) and any purchases you make from us.

We are Blooming Haus Ltd, a company registered in England and Wales under company number 08928342. Our registered address is Arch 707–709, Havelock Terrace, London, SW8 4AR. You can contact us by email at contact@bloominghaus.com.

By using our website or placing an order with us, you agree to these terms. If you do not agree, please do not use our website.

2. What We Do

Blooming Haus is a luxury florist offering fresh flower arrangements, bouquets, planted arrangements, event floristry, wedding flowers, bespoke commissions, and non-perishable goods including vases, candles and accessories. Our services are available for delivery across London and nationally, and selected items are available for international shipping.

3. Placing an Order

3.1. When you place an order through our website, you are making an offer to purchase. We may accept or decline your order at our discretion. A contract is formed when we send you an order confirmation by email.

3.2. All prices are displayed in British Pounds (GBP) and include VAT where applicable. Delivery charges are displayed at checkout before you complete your order.

3.3. We take reasonable care to ensure that pricing on our website is accurate. If we discover an error in the price of goods you have ordered, we will contact you to inform you and give you the option to proceed at the correct price or cancel your order for a full refund.

3.4. Flowers are a natural product. While we work to match the arrangements shown on our website as closely as possible, seasonal availability means that specific stems, shades and textures may vary. Any substitutions will be of equal or greater value and made in keeping with the original design.

4. Delivery

4.1. Full details of our delivery service, including timeframes, delivery methods, and what happens if no one is available to receive your order, are set out in our Shipping and Returns Policy.

4.2. Risk in the goods passes to you at the point of delivery. For perishable goods where no one is present, delivery may be left with a concierge, at reception, with a neighbour, or in a safe place, at which point risk passes to you.

5. Your Right to Cancel

5.1. If you are purchasing as a consumer, you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details of your cancellation rights, including how to cancel and the exceptions that apply, are set out in our Shipping and Returns Policy.

5.2. Please note that perishable goods, including fresh flowers, bouquets, planted arrangements and flower arrangements, are exempt from the right to cancel once dispatched.

6. Returns and Refunds

6.1. Our returns and refunds procedures are set out in full in our Shipping and Returns Policy.

7. Your Use of Our Website

7.1. You may use our website for personal, non-commercial purposes. You may view and print pages for your own use.

7.2. You must not:

• Republish, sell, rent, or sub-license any material from our website.
• Reproduce, duplicate, or copy material from our website for commercial purposes.
• Redistribute our content unless it has been specifically made available for that purpose.
• Use our website in any way that is unlawful, harmful, or fraudulent.
• Use any automated tools, bots, or scraping software to access or extract data from our website.

8. Intellectual Property

8.1. All content on our website — including text, photographs, images, video, design, and branding — is owned by Blooming Haus Ltd or its licensors and is protected by copyright and intellectual property law.

8.2. Our name, logo, and brand identity are the property of Blooming Haus Ltd. You may not use our logo or branding without prior written permission.

9. Linking to Our Website

9.1. You may link to our website provided that you do so in a way that is fair and does not damage our reputation. You must not link in any way that suggests endorsement, sponsorship, or association where none exists.

9.2. We reserve the right to request the removal of any link to our website at any time.

10. Cookies and Privacy

10.1. Our website uses cookies. Details of the cookies we use, their purpose, and how you can manage your preferences are set out in our Privacy Policy.

10.2. We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details are available in our Privacy Policy.

11. Limitation of Liability

11.1. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11.2. Subject to the above, and to the fullest extent permitted by law:

• We are not liable for any indirect, consequential, or incidental loss arising from your use of our website or from any goods purchased from us, including loss of profit, revenue, business, or goodwill.
• Our total liability to you in respect of all claims arising from or in connection with any goods purchased shall not exceed the total amount you paid for those goods.

11.3. We do not guarantee that our website will be available at all times or that it will be free from errors or interruptions. We may suspend or withdraw our website without notice for maintenance, updates, or for any other reason.

12. Third-Party Links

12.1. Our website may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement. We have no control over the content of third-party websites and accept no responsibility for them.

13. International Customers

13.1. If you are ordering from outside the United Kingdom, you are responsible for ensuring that the goods can be lawfully imported into your country and for the payment of any import duties, taxes, or other charges.

14. Events Beyond Our Control

14.1. We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to severe weather, natural disaster, pandemic, strike, transport disruption, or supplier failure.

15. Changes to These Terms

15.1. We may update these terms from time to time. The most current version will always be available on our website. Continued use of our website after changes have been posted constitutes your acceptance of those changes.

16. Governing Law

16.1. These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these terms, please contact us:

• Email: contact@bloominghaus.com
• Address: Blooming Haus Ltd, Arch 707–709, Havelock Terrace, London, SW8 4AR

These terms were last updated in February 2026.