Raise a Concern

We are committed to operating with honesty and integrity. This page explains how to raise a concern about Blooming Haus and what happens when you do. We accept concerns from all stakeholders, including employees, suppliers, growers, clients, community members, and members of the public.

What you can raise

We accept concerns relating to any of the following areas:

• Breaches of our ESG Policy
• Environmental violations
• Human rights concerns
• Labour standards
• Ethical marketing practices
• Supply chain conduct
• Data privacy
• Discrimination, harassment or bullying
• Bribery or corruption
• Health and safety failures
• Other unethical conduct

If your concern does not fall into one of these categories, we will explain why it has not been accepted as a formal grievance and, where possible, direct you to a more appropriate channel.

How it works

Every submission follows a consistent process. Here is what to expect once you submit.

1. Submission received You submit your concern using the form below or by emailing contact@bloominghaus.com. Anonymous submissions are accepted.
2. Acknowledgement We confirm receipt of your submission and let you know whether it meets the grounds for a formal grievance. If you have provided contact details, we will reach out directly. If we do not accept the issue as a grievance, we explain why and, where possible, direct you to a more appropriate channel. Within 5 working days
3. Review & investigation Your concern is reviewed by Michael Dariane, Operations & Sustainability Director. Where Michael is directly involved in the concern, the review is escalated to Jonathan Thorneycroft, Brand and Impact Lead. Where both directors are involved, the review is escalated to an independent reviewer (the company’s solicitor).
4. Substantive response We communicate our findings, the outcome of the investigation, and any actions taken. If the investigation requires more time, we keep you updated on progress throughout. Within 20 working days
5. Resolution & close We confirm when the grievance has been resolved and closed. All grievances are logged internally; an anonymised summary of subject matter and outcomes is maintained and reviewed annually.

Target deadlines

How resolution is facilitated

Resolution depends on the nature and severity of the grievance. We use one or more of the following approaches as appropriate:

• Acknowledgement and apology where Blooming Haus has fallen short of its stated commitments
• Remedial action to correct the issue (e.g. policy change, process change, communication change, operational adjustment)
• Disciplinary action under the Blooming Haus Employee Handbook where individual conduct has breached our standards
• Mediation between affected parties where appropriate
• Restoration or making good where the grievance involves quantifiable harm (e.g. financial, reputational, or contractual)
• Referral to an external body where the grievance involves matters beyond our internal scope (see external escalation routes below)
• Policy or operational change at directors’ level where a grievance reveals a systemic issue

Where Blooming Haus accepts that it has fallen short, we say so directly and confirm what we are doing to make it right. Where, after investigation, we conclude that the concern is not substantiated, we say so directly and explain our reasoning. We do not close grievances without communicating an outcome.

Submit a concern

Submit your concern using the form below, or email contact@bloominghaus.com directly. Information to include:

• Your name and contact details (or submit anonymously — see note below)
• Your relationship to Blooming Haus (e.g. employee, freelance contractor, supplier, client, member of the public)
• The category of your concern (e.g. ESG policy, human rights, labour standards)
• A detailed description of your concern, including relevant dates, names if known, and supporting context
• Any supporting documentation or evidence (optional)
• The outcome you are seeking, if known (optional)

Anonymous submissions: You may choose to submit without providing your contact details. Please note that anonymous submissions may limit our ability to follow up with you directly on progress or outcome. All concerns raised anonymously will still be investigated.

Who handles submissions

All grievances are received and managed by our Operations & Sustainability Director, via contact@bloominghaus.com.

• Where a concern involves the Operations & Sustainability Director directly, the review is escalated to the Brand and Impact Lead.
• Where both directors are involved in the concern, the review is escalated to an independent reviewer (the company’s solicitor). This escalation route is in place to remove conflicts of interest in a small leadership team.

Stakeholder-specific routes are also available:

• Employees may also use the worker-specific grievance and whistleblowing procedures set out in the Blooming Haus Employee Handbook.
• Freelance contractors may use the general grievance route above.
• Suppliers and growers may raise concerns through the general grievance route above, or through the bi-annual operational review meetings with Blooming Haus.
• Clients may raise concerns through their normal account contact or through the general grievance route above.

External escalation routes

Where a concern cannot be resolved through Blooming Haus’s internal grievance process, or where the complainant prefers to use an external route, the following external bodies may be appropriate. This is not an exhaustive list, and Blooming Haus will direct complainants to other relevant external routes as appropriate.

Grievance log and learning

All grievances are logged internally with a record of: date of submission, stakeholder group, category of concern, decision on acceptance, outcome, and date of close. An anonymised summary of subject matter and outcomes is maintained by Jonathan Thorneycroft, Brand and Impact Lead, and reviewed annually by both directors at the January directors’ meeting. The annual review considers whether patterns of complaint suggest the need for any policy or operational changes.

Patterns of complaint that suggest systemic issues are also considered for inclusion, in anonymised form, in the annual JEDI Progress Update published at bloominghaus.com/jedi.

Document control

This page is the public-facing version of the Blooming Haus grievance procedure. It is reviewed annually by the directors at the January directors’ meeting (alongside the grievance log review) and updated where appropriate.

It is consistent with: the Blooming Haus ESG Policy; the Ethical Marketing Policy; the Employee Handbook (Sections 9 and 12); the Fair Work HR Policy Pack; the PSG 2.1 Stakeholder Engagement document; the Purpose Statement and Supporting Statement; and the JEDI Commitment Statement and Action Plan.

If you would prefer not to use the online form, you may also write to us at our studio address (Arch 707–709, Havelock Terrace, London, SW8 4AR), marked for the attention of the Operations & Sustainability Director.